New Customer Experience Certification

We are proud to share that Carrasco International Airport has been accredited to Level 1of the Airport Customer Experience Accreditation programme, given by the Airports Council International (ACI).

This accreditation recognizes our commitment to continual improvements in customer experience practices and evidences our day-to-day mission to provide a first-class experience to our passengers.

Passenger experience is a strategic pillar for Carrasco Airport. We develop practices focused on passenger services throughout the year, and we rely on technology and innovation, as well as the warmth of our staff to make clients’ experience easier, more agile, safer and more enjoyable.

This is a unique certification within the aviation industry, and is a globally recognized system that sets management standards so that airports can offer the highest levels of service and experience to their customers.

We are proud of our great team for making this possible, and we are grateful to our passengers for choosing us!

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