What is Express Pass?
Express Pass is the innovative virtual queue system at Carrasco Airport that now allows you to book your time slot to go through security control. This way, you can secure your place in line before your flight and enjoy a more comfortable and streamlined experience.
This service is free, and you can reserve your spot up to 90 minutes before your flight. Check in advance if your flight is eligible for this service on our booking platform.
How does it work?
- Enter your flight information in the form found at the following link
- Choose the time slot when you want to go through security.
- Fill in the passenger details exactly as they appear on the ID or passport. You’ll receive a confirmation email for your reservation.
- On the day of your trip, arrive at the scheduled time at the security checkpoint entrance and show your boarding pass to enter the Express Pass line.
FAQ
What time can I use Express Pass?
Reservations are available from 5 hours to 90 minutes before each flight’s departure. Slots are limited and may fill up quickly, so we recommend booking up to three days in advance.
How do I use Express Pass?
- Make your reservation up to 3 days before your scheduled departure or register at the airport by scanning the QR code on the Express Pass signs throughout the terminal.
- You’ll receive a confirmation email and can enter security at your scheduled time with your boarding pass.
- Head to the security checkpoint at your reserved time. You can enter the Express Pass priority line by scanning your boarding pass.
Is Express Pass free?
Yes, it’s completely free for all passengers! There is no account or membership required to use Express Pass.
I want to sign up for Express Pass but the appointment times are unavailable, what do I do?
Express Pass has limited reservation slots. We recommend booking as early as possible—up to three days before your flight. Time slots are available from 5 hours to 90 minutes before departure.
Why is my flight not available on the booking platform?
Not all flights and schedules may be eligible to use Express Pass.
I didn’t make an appointment in advance; can i still use Express Pass?
Yes! When you arrive at the airport, you’ll see Express Pass signs with a QR code you can scan to reserve your spot.
What´s the grace period for my Express Pass appointment?
We offer a 10-minute grace period before and after your reserved time, so you can arrive at any point during that 10-minute window. If you arrive more than 10 minutes late, it’s best to reschedule (if available) or use the general line.
I’m traveling with a group—can we book together?
Yes, passengers traveling in a group can book on behalf of others by specifying the number of people during the reservation process. A group of up to 6 passengers can be included in a single reservation.
What information is required to book a Express Pass appointment?
No account or login is required. Passengers will need to select the departure date, destination airport, airline, flight number, and number of people in the group. Then, enter the full names of the passengers as shown on their travel documents. You’ll receive a confirmation email, and with your boarding pass, you can enter the Express Pass line.
Can I cancel or change my reservation?
Yes, after making your initial reservation, you can access the confirmation email, which includes a button to cancel or reschedule.
I didn’t receive a confirmation email—what should I do?
Make sure your email address was entered correctly and check your spam or junk folders. If you still can’t find your reservation, you can register again to make a new one.